The claim must be accompanied with  the purchase receipt from our authorized dealer or reseller.
Products purchased from sellers other than our authorized dealers will not be eligible for warranty.
Products purchased under discounts or offers are not covered under warranty.
Warranty is limited to either repair or replacement of the product. SHIELD gears will be the deciding authority on the course of action.
Customers must ship the product through an authorized reseller. SHIELD will inspect the product and approve or reject the claim.
Product will be shipped back to the customer free of cost.
Once the claim is approved, the product will be repaired or replaced based on the availability of spares and products. SHIELD gears cannot be held liable for non-availability of spares or products.
Color of the spares used in case of a repair might not completely match that of the original product color.
If the particular product has been discontinued, SHIELD gears will send an equivalent model to the customer. Under no circumstance a refund will be made.
Any replacement done during the warranty period will not extend the warranty of the product.
SHIED GEARS offers 1 year warranty on all its products against manufacturing defects.

Warranty cannot be claimed under following circumstances:
 

• Wear and tear due to regular usage.

• Damage caused by an accident or a fall.

• Damage to the apparel due to mishandling.

• Color fading due to usage or exposure to sun. High viz colors are likely to fade faster on sun exposure.

• Problems occurring due to lack of maintenance.

• Usage under atypical conditions.

• Any modifications or customizations to the product will void its warranty.

• Application of chemicals or strong detergents that could harm the product.

• Exposure to high heat sources.

• Riders experiencing subjective issues like fit, comfort, etc are not covered under warranty.

• Damage to accessories like zippers, stitches, buttons, liners, fabric, patches and prints due to usage.

• Fabric pilling.

• Shield gears cannot be held liable for any cosmetic damage the product may have while purchasing. Customers are advised to check the product thoroughly before purchasing.